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7 Things to learn about franchisee, Leigh-Anne Brosens

18 Aug 2020
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From teenage apprentice to loyal franchisee,  Leigh-Anne Brosens has been dedicated to the  Just Cuts brand for more than 30 years. And this year she’s celebrating three decades as a franchisee.

Hairdresser Denis McFadden came up with the no-appointment, haircuts-only salon model and founded the Just Cuts business.

“I started working with Denis as an apprentice when I was 17 – I worked with him for eight years and helped run three of his stores,” says Leigh-Anne.

“I fell pregnant at 23 years old, and I remember talking to my husband about opening up my own salon so I wouldn’t have to be at work every day. I asked Denis and I’m so grateful he gave me a go.”

Leigh-Anne was the very first Just Cuts franchisee back in 1990, opening up her salon in Sydney’s Engadine. And she’s still there, 30 years on, running her successful business.

Loyalty is a big part of  Leigh-Anne’s business life, and she shares her Just Cuts 30 year anniversary with long serving team member, stylist Lynette Grose.

“While we took the decision to close for six weeks [during the Covid-19 national shutdown], it was like Christmas the day we reopened. There was an hour and a half wait every day for two weeks.”
Leigh-Anne was the very first Just Cuts franchisee back in 1990, opening up her salon in Sydney’s Engadine. And she’s still there, 30 years on, running her successful business.

The salon has gained new clients since the temporary shutdown, she says, and business is back to normal, with social distancing rules employed.

“Clients have really appreciated the strong stance Just Cuts have taken on keeping both themselves and my team safe.”

The impact of Covid-19 on her business has been minimised by the Just Cuts team.
“The head office team have been vital in ensuring we have the marketing and support required to educate our clients on health and hygiene policies, and maintain the confidence that we’re Covid-safe.

“Whether it’s providing masks, client information videos, exclusive Justice Professional products or PR support, everything is always taken care of.

“That’s never changed in 30 years."

This article originally appeared in Inside Franchise Business Australia:

https://www.franchisebusiness.com.au/app/uploads/2020/08/Inside-Franchise-Business-AugOct-2020.pdf

Visit Leigh-Anne, Lynette and the team at Just Cuts Engadine:
Shop 10/69 Station St, Engadine NSW 2233

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